New FAQ app lowers customer service costs
BD, along with ISGFL, has delivered to one of our clients, a fully dynamic FAQ area for their site.
The new application features many of the functional elements currently offered by nationally-ranked companies: Print, Top 5, Categories, Send to a Friend, Rank, and more.
As BD has experience installing propietary software solutions for Fortune 500 clients, we are proud to deliver this more streamlined version for all of our clients at a fraction of the cost and time usually required from other develoment companies.
Already, Precision Plating has experienced in only 2 months a marked decrease in unrelated questions to key personnel by phone or email, and has received several inquiries / compliments from the new section.
"I'm not getting any more questions from left field from private individuals who want to know how to gold plate their bb gun. For that alone, the investment was worth it. But we're also getting a lot of positive feedback and directed inquiries from real prospects," said Jeff Belmonti, VP, Marketing at PPC.
If your organization is ready to open its customer service window 24 hours a day online with interactive and easily-updatable FAQs, then this application is for you. Give us a call and launch the 'whole nine yards' in a matter of weeks.